FAQ

1. Use contact form and let us know there is a problem with your order.
2. Write up your problem in detail and upload relevant photos where possible.
3. We may request photos for review of your problem.

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address.

If we receive your package, we will update your address and resend your order.

If the package was not returned to sender, then you would have to process a new order to replace the original.

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for you to confirm that the shipping address was correct. It would also be good to double check that you in touch with your local post office to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If the package was marked as delivered by the carrier, but you have yet to receive it, we won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If you’re unable to locate the package, you will need to place a new order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

If something arrives damaged, contact us and send a photo of the damaged goods to, then we’ll gladly send a replacement at no cost to you.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned. You will receive notice once the order arrives back to our facility. We will contact you to determine how you would like to proceed.  New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

Any returns or problems that occur because of an error on our part will be handled at our expense.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense by placing a new order.

If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 4 weeks.